Hiring a contractor for a new roof, a kitchen remodel, or solar panels is a big decision. The money is real. So is the risk of picking the wrong crew.
Most homeowners ask the same question: how do I know this company is legit?
Here is a plain checklist. Use it with us or with anyone you are considering.
Check the company's record before you call
Start with public records. The Better Business Bureau keeps profiles on home improvement companies, and the information is free to read.
You can look up how long a company has been in business, its accreditation status, its rating, and its complaint history. All of that is public.
For example, Home Renew 360 has been accredited with the BBB since July 27, 2017, and holds an A+ rating. That rating is based on complaint history, transparency, and available public data. Our BBB profile lists 16 customer reviews and one complaint filed in the last three years, with none in the last 12 months.
We share that not to brag, but to show the kind of information you should be able to find about any contractor you are considering. If a company's history is hard to find or looks thin, ask why.
Ask how long they have been around
Longevity matters in this trade. Storm-chasing roofers show up after weather events, do quick work, and vanish. A company with a track record has a reputation to protect.
Home Renew 360 has been in business since 2013.
Ask any contractor you talk to for the same information. A straight answer to a simple question is a good sign.
Ask what they actually do
Others are genuine full-service companies, but you have to dig a little to know which is which.
Ask for specifics. Not just "we remodel" but which rooms and how.
Here is our honest list:
- Roofing. Asphalt shingle, tile, flat, metal, and TPO roofs, installed and repaired.
- Kitchen remodeling. Full renovations, start to finish.
- Bathroom remodeling. Complete rebuilds and updates.
- Whole-home remodels. Full renovation projects.
- Exterior services. Exterior painting, pavers, and outdoor living projects.
- Earthquake retrofitting. Retrofit work and foundation services.
- Energy-efficient windows. Window upgrades that cut energy costs.
- Solar and HVAC. Solar panel and HVAC system installation.
If a contractor cannot give you that level of detail, keep looking.
Ask who will be on your property
This question gets skipped too often. You deserve to know whether the company uses its own crews, how work is supervised, and who to call if something goes wrong mid-project.
Big projects stretch over days or weeks. A new roof, a full kitchen renovation, a solar install - these are not one-day jobs. You will have people at your home for a while. It is reasonable to ask how that will work.
Ask for a real address
A PO box or a phone number with no location is a red flag. You want a company with a place of business you can find.
Home Renew 360 operates from 1500 W Carson St, Suite #201, Long Beach, CA 90810-1401. We serve homeowners across Southern California.
Any contractor you hire should be able to give you the same kind of information without hesitation.
Ask about the scope before you sign
One more tip that saves people a lot of grief: get clear on the full scope of the work before anything starts.
This matters most when projects overlap. A kitchen remodel often touches plumbing, electrical, and windows. A roof replacement might be the right moment to look at solar.
That is a big part of why we brought roofing, construction, and energy work together under one roof. When one team handles the roof, the remodel, and the solar panels, there is one schedule, one point of contact, and one company accountable for how it all fits together.
Ask whoever you hire how they handle projects that cross trade lines. If the answer involves you managing multiple subcontractors, plan for that reality up front.
Watch how they answer, not just what they answer
Finally, pay attention to tone. Good contractors give plain answers. They tell you what a project involves, what could complicate it, and what it will realistically take. They do not pressure you on the first call.
A few things we consider good signs in any company, including ours:
- A documented history you can verify independently, like a BBB profile.
- A physical business address.
- A clear, specific list of services.
- Patience with your questions.
No company is perfect. What matters is transparency - that the record exists and matches what the company tells you.
Talk to us
If you are planning a new roof, a kitchen or bathroom remodel, or energy upgrades like solar, windows, or HVAC, we are happy to answer every question on this list - and a few more you have not thought of yet.
Call us at (562) 800-0530 or email hello@homerenew360.com. We are at 1500 W Carson St #201 in Long Beach, and we work with homeowners across Southern California.
Bring your questions. That is how a good project starts.